Aiyappa MG

Process Executive | Client Coordination Specialist

LinkedIn

About

Dedicated and detail-focused professional with proven experience in process management, client coordination, and digital marketing. Specializing in resolving high-value tax demands and optimizing operational processes, I effectively manage large data volumes and ensure compliance under pressure. Seeking new opportunities to leverage strong analytical, communication, and organizational skills for professional growth and significant organizational contribution.

Work Experience

Process Executive

INFOSYS BPM LTD

Aug 2024 - Present

Virajpet, Karnataka Kodagu, IN

As a Process Executive at Infosys BPM Ltd, Aiyappa specializes in resolving high-value tax demands and collaborating with government officials to close critical cases within the Income Tax Department Demand Facilitation Center.

  • Resolved high-value tax demands, successfully closing cases involving crores for both individual and corporate taxpayers, demonstrating expertise in financial compliance.
  • Served as a primary liaison between taxpayers and the Income Tax Department, significantly expediting the demand resolution process.
  • Coordinated regularly with Assessing Officers to efficiently address and close multiple complex tax-related cases.
  • Maintained accurate and confidential documentation, ensuring strict compliance with data privacy and government protocols for sensitive financial data.
  • Improved operational processes through diligent follow-ups and proactive case management, reducing overall resolution time for tax demands.

Digital Marketing Intern

Qi venture

Jan 2024 - Jun 2024

Virajpet, Karnataka Kodagu, IN

As a Digital Marketing Intern at Qi Venture, Aiyappa managed social media platforms and email marketing campaigns to enhance digital engagement and brand visibility.

  • Managed social media platforms and executed email marketing campaigns, contributing to improved digital engagement and audience reach.
  • Created, scheduled, and published engaging content across various digital channels, successfully enhancing brand visibility.
  • Monitored digital campaign performance using analytics tools, providing data-driven insights to optimize strategies and improve future outcomes.

Education

Commerce

St Anne's degree College

Jul 2021 - Aug 2023

Virajpet, Karnataka, IN

Pre-University Studies

St Anne's PU College

Jun 2018 - Jun 2020

Virajpet, Karnataka, IN

Secondary Education

Sree Krishna Vidya mandira

Jun 2017 - May 2018

Siddapur, Karnataka, IN

Languages

English , Hindi , Kannada

Skills

Process Management

  • Process Improvement
  • Operational Processes
  • Proactive Case Management
  • Process Optimization

Data & Analytics

  • Data Analysis
  • Data Analytics
  • Power BI
  • Data-driven Strategic Planning
  • Campaign Performance Monitoring

Financial Operations

  • Tax Demand Resolution
  • Financial Accounting
  • Cost-benefit Analysis
  • Financial Compliance

Client & Stakeholder Management

  • Client Coordination
  • Interpersonal Skills
  • Stakeholder Engagement
  • Liaison

Communication & Documentation

  • Excellent Communication Skills
  • Documentation & Reporting
  • Report Writing and Presenting
  • Confidential Documentation

Digital Marketing

  • Social Media Management
  • Email Marketing
  • Content Creation
  • Brand Visibility
  • Digital Engagement

Productivity & Organization

  • Exceptional Organisational Skills
  • Critical Thinking Skills
  • Proactive and Self-motivated
  • Time Management
  • Compliance

Software & Tools

  • Microsoft Excel